Frequently Asked Questions
How long does shipping take?
All orders ship free within the United States. Please allow 1-3 business days for order processing before your shipment is dispatched. Once shipped, estimated delivery time is 7-14 business days. Total estimated time from order to delivery: 8-17 business days.
Do you offer free shipping?
Yes! We offer completely free shipping on every order, with no minimum purchase required. All orders shipped to US addresses are free, always.
Which countries do you ship to?
We currently ship exclusively within the United States, including all 50 states, Alaska, Hawaii, and Puerto Rico. We do not ship internationally at this time.
Can I track my order?
Yes! Once your order ships, you will receive a tracking number by email. You can use this to monitor your delivery status directly with the carrier. You can also track your order on our Track Order page.
What is your return policy?
We accept returns on unused, undamaged items in their original packaging within 30 days of delivery. Return shipping is free for defective or incorrect items. Please contact us at support@basketbeam.com to initiate a return. See our full Return Policy for details.
What if my item arrives damaged?
We're so sorry to hear that! Please email us at support@basketbeam.com within 7 days of delivery with your order number and a photo of the damage, and we'll make it right with a replacement or refund.
Can I cancel my order?
Orders can be cancelled within 24 hours of placement, provided they have not yet been dispatched. Contact us immediately at support@basketbeam.com with your order number to request a cancellation.
How do I contact customer support?
You can reach our team at support@basketbeam.com or call us at +1 (506) 889-9732. Our support hours are Monday-Friday, 9:00 AM - 5:00 PM EST. We typically respond within 24 hours.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay. All transactions are processed securely.
How do I know my order was placed successfully?
Once your order is placed, you will receive an order confirmation email with your order details. If you don't receive this within a few minutes, please check your spam folder or contact us at support@basketbeam.com.