Refund policy

Return and Refund Policy

Last updated: June 26, 2026

Return Window

We have a 30-day return window. You have 30 days after receiving your item to request a return. Requests made after 30 days from the delivery date will not be accepted.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Return Procedure

To start a return, contact us at support@basketbeam.com with your order number and reason for the return. Once your return request is approved, we will send you a prepaid return shipping label along with step-by-step instructions. Items sent back without prior return approval will not be accepted.

Approved returns must be sent to:
Basket and Beam
1178 Broadway, 3rd Floor #3059
New York, NY 10001
United States

Return Shipping Cost

Return shipping is free. We provide a prepaid return shipping label for all approved returns at no cost to you. Return shipping costs are covered by Basket and Beam for defective, damaged, or incorrect items. For change-of-mind returns, a return shipping fee of up to $9.99 may be deducted from your refund.

Refund Method

Once we receive and inspect your return, we will notify you by email of the approval status. If approved, your refund will be issued to your original payment method (credit card, PayPal, or other method used at checkout).

Refund Processing Time

Refund processing time is 5 to 10 business days from the date we receive and approve your returned item. Once the refund is processed by us, please allow an additional 3 to 5 business days for your bank or card issuer to reflect the refund in your account. Total refund processing time from receipt of return: up to 15 business days.

Restocking Fee

We do not charge a restocking fee on standard returns. There is no restocking fee for items returned due to defects, damage, or incorrect shipment. For change-of-mind returns on certain product categories (electronics, large items), a restocking fee of up to 15% of the item price may apply. You will be informed of any applicable restocking fee before your return is processed.

Cancellation Period

You may cancel your order within 24 hours of placing it, free of charge, provided it has not yet been dispatched. Email support@basketbeam.com immediately with your order number. After the 24-hour cancellation period, or once dispatched, cancellation is no longer possible and the standard return process applies.

Damaged Goods

If your item is defective, damaged, or incorrect, contact us within 48 hours of delivery at support@basketbeam.com with photos of the issue. We will offer a full replacement, store credit, or complete refund at no additional cost. All return shipping costs for damaged goods are covered.

Non-Returnable Items

The following items cannot be returned: perishable goods, custom or personalized products, hazardous materials, items marked as final sale, and gift cards.

Exchanges

We do not offer direct exchanges. Return your original item and place a new order once your return is approved.

Shipping Costs for Returns

We cover all return shipping costs for approved returns. For change-of-mind returns, a shipping deduction of up to $9.99 may apply.

Contact Us

For refund or return questions, contact us at support@basketbeam.com or call +1 (506) 889-9732. Monday to Friday, 9:00 AM to 5:00 PM EST.
Basket and Beam, 1178 Broadway, 3rd Floor #3059, New York, NY 10001, United States.